Online Casinos Boast a Rise in Customer Satisfaction

03/27/2015
By Tommie ClarkGoogle
It is very difficult to keep all your customers happy; however, the online casinos of today have been getting it absolutely spot on when comes to quality customer services, knowledgeable support agents and a smooth operating casino experience with multiple options to play across mobile, live and desktop platforms.

With the invention of real time chat thanks to enhanced bandwidths increasing the internet’s capability to deliver voice over IP as well as written chat functions via the World Wide Web, customers with a problem are now able to contact the online casino’s customer service in real team with immediate responses.

‘An alternative method to slow email support gave online casinos a new selling point that focused on their customers’

When this technology first came in, the casinos that offered an alternative support method to expensive telephone calls, or slow response emails immediately began to use their new real time systems as a unique selling proposition.

For online casinos, there was a time where they had teams of support agents manning emails in order to give immediate responses or at least a response within 1 or 2 hours of receiving an email from a customer. The problem with this system was that not all emails would get through, some would get lost in the system or the email thread would stop dead as the member had other commitments and not enough time for a back and forth conversation on email threads.

As a result, support calla were left unanswered or unresolved for long periods of time. This meant that reducing the list of customer requests on the system and the time to chase up customers with support calls was an ongoing struggle. This system also used a lot of man hours.  

The online casinos needed a resolution; one that didn’t mean expensive and long telephone calls. Customers were also looking for the same end result. A cost effective communication method that would allow their queries to resolved quickly. The idea of being able to contact the online casino for customer support within minutes of requesting help gave online casino members piece of mind and a way to resolve any issues within minutes.

‘Real time communication allowing online casinos’ customer support departments to deliver immediate answers via real time communication’


It was the invention of real time chat systems that was the answer to both player and casino problems with support and communication. A cost effective solution that has allowed online casinos to give their customers immediate support.

By connecting to the chat as well as actually receiving instant answers to their question, real money online casino players now have every confidence in online play. Whether the problem is financial, account related, game related or just a general enquiry, online casino players no longer have to wait hours for a response. 
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