Know Your Rights as a Casino Player
- 12/21/2012By Tommie ClarkGoogle
- Many of us have a common misconception of casinos. We see movies that portray the evil mob boss running the casino and taking those who are deemed to be cheaters in the back and busting their knee caps or smashing their hands. If you talk to any lay person, they will likely tell you that can and will happen to you if you visit a casino. While back in the early days of Vegas, this may have been true, todays casinos are far from this Hollywood portrayal.
Casinos in today’s world make way too much money to risk any sort of shady business practices. But, since these casinos do make boat loads of money, they are out to protect it in a very vigilant manner. The old adage that you are always being watched form the moment you step into a casino is absolutely true. There are teams of security always looking over the casino to ensure nothing goes wrong.
The bottom line is that a casino patron really doesn’t have many rights once inside a casino. Most casinos can legally ask you to leave and never come back for any reason at all. There will likely never ask you to leave just because don’t like your clothes, but they could if they wanted to. The most common reason for giving the boot to casino players is because they are deemed a nuisance or thought to be cheating. If they have not been caught cheating, but seem to be up to something, the casino can make them leave and have every legal right to do so.
Even though the casino holds most of the cards when it comes to players rights, the player does have some rights. Most of these come into play while at the game itself. At all table games, there will be multiple people running said games. It’s not just the dealer who runs everything. There is always someone higher up making sure the person under them is doing their job correctly. To put it short, someone is always watching someone else. Not just the players are being watched, but the casino employees are being watched with just as much scrutiny.
If you ever have a problem with a dealer or something you may feel has gone wrong with the game, you can call over a floor person to help solve the problem. The floor person is your best friend in a casino and is there to help solve any problems that may occur. If ever in doubt, politely ask to call over a floor person. You will not hurt anyone’s feelings and you are well within your rights to do so.
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If for some reason you still are not satisfied with the outcome of your problem, ask to see someone higher up. As stated earlier, there is always someone watching someone else. The floor person has someone looking over them and they may be able to assist you further in your case.
If you are unhappy with the casino, you can always file an official complaint with that casinos regulator. Each casino operates under strict guidelines and has to answer to a gaming commission. These commissions are independent third parties to ensure the casinos are operating fairly and under their guidelines. Who you contact will vary from place to place, but this information can be found at the casino itself or by doing a quick web search.
Even though the casino does have most of the rights, these rights are put in place for your own safety and to ensure that its customers aren’t cheated and have a good time. You always have rights and have outside parties to help assist you with any problems you may have. It’s best to read up on laws of the state where you plan on visiting beforehand just to be on the safe side. Each state will have different laws in place, so it’s never a bad idea to a little research
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